Frequently Asked Questions
Factory Sales Outlet:
Monday – Saturday
9am – 5:30pm
Kiss Desserts Head Office:
Monday – Friday
8am – 6pm
Saturday:
8am – 4pm
Tobago Outlet:
Monday to Friday
9am – 5pm
Saturday:
8am – 4pm
We’re closed on Sundays and Public Holidays.
Factory Outlet: 12-14 Gaston Street, Chaguanas, Trinidad
Tobago Outlet: Sangsters Hill, Milford Road, Tobago
We ask that orders are placed at least 3 days in advance.
Follow these steps to place a website order:
Step 1- Click here to browse cakes. Choose the cake that best suits your celebration and click “Add to Cart”. You can either continue shopping or proceed to checkout.
Step 2: On the checkout page you will be required to fill out billing details, select your delivery/collection date, select your shipping method and payment method then click “Place Order”.
- Step 3- You will receive an email confirming your order details within 24 hours and your cake will be delivered as requested.
For further details on orders, you can contact us using any of the following methods:
Call +1 868 612-5477 (612-KISS)
WhatsApp +1 868 489-9639
Email cakes@kissbaking.com
A Customer Service Representative can walk you through the steps of ordering our cakes for your retail store. For more information:
Call 612-5477 (612-KISS)
- • Cash on delivery
- • Over the counter at our Factory Sales Outlet in Chaguanas
- • Online payment via credit card
We offer HOME & OFFICE DELIVERY for orders valued $125.00 and over for an additional cost of $25.00. Call us at 612-5477 (612-KISS), WhatsApp us 489- 9639 or email us at cakes@kissbaking.com to verify delivery details.
Once your order is confirmed for a specific date, you should receive the cake on that day. The delivery may run late due to unforeseen circumstances. You can call us 612-5477 (612-KISS) to speak to a customer service representative to check on your delivery.
We welcome all feedback as it allows us to improve our service! We encourage you to report any issues you experience through the following channels:
Call 612-5477 (612-KISS) to speak to a customer service representative
Email your complaint via kbcl.sales@kissbaking.com
Send us a message via https://www.facebook.com/KissBakingCo
You should receive a response to your complaint within 24 hours. Responses will be sent Monday-Friday.
We bake a wide range of cake for all occasions!
- Available Flavors – Sponge, Chocolate, Marble.
- Available Size: Small (0-10 servings), Medium (10-20 servings), Large (20-30 servings), Extra Large (Over 30 servings).
- Frosting – Primarily Buttercream but we do certain Fondant designs.
- Design – No limits for custom orders. We try our best to meet your creative vision.
Check out our Cake Catalogue for options.
We specialize in Buttercream Designs and are unable to replicate certain Fondant Designs. A Customer Service Representative can confirm whether your design can be brought to life.
Our Cake Catalogue is always open if you need inspiration!
Unfortunately, we do not specialize in baking wedding cakes. Have a look at our Cake Catalogue or give us a call to verify what we can provide for your special day.
Unfortunately, due to short shelf life of our cakes as well as the risk of product damage we do not ship special cakes outside of Trinidad and Tobago.
Yes we do! Please email your request to donations@kissbaking.com at least 2 weeks in advance.
Please send your resume to recruitment@kissbaking.com. You will be contacted directly if there are any current job openings in your field.
For order cancellations please email your request to cakes@kissbaking.com. Ensure the email includes your full name and transaction number.
For faster assistance please call us at 612-5477 (612-KISS).
The Opening hours for our factory outlets are as follows:
Factory Sales Outlet – Monday- Saturday, 9am-5pm
Tobago Outlet – Monday- Saturday, 9am-5pm
Dessert Cake Delivery Service – Monday- Saturday ,9am-5pm
Our Kiss Desserts Head Office Opening hours are:
Monday- Friday
8am-4pm
We’re closed on Sundays and Public Holidays. Sorry for the inconvenience!
Our outlets are located in the following areas:
Factory Outlet – Chaguanas- 12-14 Gaston St. Chaguanas Trinidad (Google Maps/Waze Link)
Tobago Outlet- Scarbourough Tobago (Google Maps/Waze Link)
We also collaborate with our Kiss Desserts Channel Partners throughout Trinidad & Tobago to distribute our cakes. Please contact us directly to find the most convenient order & pick-up location for you.
For Trinidad customers, we ask that orders be placed at least 3 days in advance.
For Tobago customers, we ask that orders are placed at least 4 days in advance.
Your order is confirmed when you receive your unique Order Number.
For wholesale orders, please use the following channels:
Phone: 672-2253 ext 2
Currently we only accept cash on delivery or over the counter payments at our Factory Sales Outlet in Chaguanas.
However, we are working toward integrating this online payments soon!
Do you deliver?
We deliver cake orders to any business location for FREE once the business is located along our regular delivery routes.
We also offer HOME DELIVERY for orders valued $150.00 and over for a delivery fee $25.00.
Call us at 672-2253, WhatsApp us 729-4023 or email us at cakes@kissbaking.com to confirm your delivery status.
If your cake delivery is late , don’t stress, just call us 672-2253 to speak to our friendly customer service representatives who are always on standby, ready to assist.
How can I give feedback on my order?
To give your feedback on an order, please:
Call us at 672-2253 to speak to a customer service representative
Email your complaint via kbcl.sales@kissbaking.com
Or Send us a message via https://www.facebook.com/KissBakingCo
You should receive a response to your complaint within 24 hours. Responses will be sent Monday-Friday.
We accept all feedback as even negative comments helps us to improve our service!
We bake a wide range of cake for all occasions!
• Available Flavours – Sponge, Chocolate, Marble, Cheesecake
• Available Sizes- Small (serves X), Medium (Serves X), Large (Serves X)
Check out our cake catalogue(hyperlink) for pre-made cake options.
Kiss Desserts specialises in Buttercream Designs however we are be able to do Fondant Designs. A Customer Service Representative can confirm whether your idea can be brought to life with Fondant.
Our Cake Catalogue(hyperlink) is always open if you need inspiration!
Unfortunately, we do not specialise in baking wedding cakes. Have a look at our (Cake Catalogue(hyperlink) or give us a call to explore what we can provide for your special day.
Unfortunately, because our cakes have a short shelf life, we do not ship special cakes outside of Trinidad and Tobago.
Yes we do! Please email your request to donations@kissbaking.com at least 2 weeks in advance.
How do I sign up for the loyalty club?
Click here(hyperlink) to find out more about our loyalty offers to special customers.
Click here to find out more about our loyalty offers to special customers.